Mark Levy

Education, inspiration and coaching for customer-obsessed business leaders

Passionately guiding professionals toward delivering extraordinary customer experiences and achieving personal growth.

If you’re responsible for winning and keeping customers, this book is for you.

The Psychology of CX 101

Master the Hidden Drivers of Customer Behavior

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Decoding Customer Experience

The only newsletters with everything you need to lead in modern CX. Smart strategies, ready-to-use tools, and daily AI know-how.

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Speaking Engagements

Interviews, Keynotes, Workshops

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Additional Resources

• 30 Days to Greater Influence - eCourse
• DCX Acceleration Coaching
• CX Leader's Guide to Organizational Buy-in
• 32 CX Power Prompts

Publications/
Interviews

• CX Patterns Podcast - Psychology of CX 101 Launch
• CX-Patterns Podcast - Creating an Informed CX Strategy
• The Accountability Team Handbook
• 365 Days of Accountability

Panels/Keynotes

• Future of Digital Customer Experience
• Metrics that matter in CS
• Value-Driven CX Strategies for Success

Contact

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